My part is not what I expected, what do I do?

If your part from Fabworks is not what you expected, you have options to address the issue. Fabworks prioritizes customer satisfaction and offers a 100% guarantee for either a full refund or replacement of your parts. The first step is to reach out to our support team, explaining the aspects of the part that did not meet your expectations. It's helpful to provide photographs of the component and a brief explanation of the issues you've encountered. This information not only helps Fabworks understand your concerns but also allows them to identify and prevent similar issues in the future.

When contacting Fabworks, be as specific as possible about the discrepancies between what you received and what you expected. Whether it's a matter of dimensions, material quality, finish, or any other aspect, clear communication will expedite the resolution process. The Fabworks team will review your case and work with you to determine the best course of action, which may include providing a replacement part, offering a refund, or finding another suitable solution.

It's important to note that Fabworks values customer feedback as it helps us improve our services. By sharing your experience, you're not only addressing your immediate concern but also contributing to the overall quality improvement of our products and services. If a replacement is deemed necessary, Fabworks will typically arrange for the production and shipping of a new part that meets your specifications.

In some cases, Fabworks may request additional information. This helps us understand what went wrong in the manufacturing process and prevent similar issues in the future. If a refund is the chosen solution, Fabworks will process it promptly, ensuring you're not left out of pocket for a product that didn't meet your needs.

Remember, Fabworks' commitment to customer satisfaction means they're invested in finding a resolution that works for you. Don't hesitate to ask questions or seek clarification during the resolution process. Our team is there to ensure you receive the product you need for your project, even if it means starting over.

By maintaining open and honest communication with Fabworks, we can work together to resolve any issues with your part, ensuring you ultimately receive a product that meets your expectations and project requirements.